Ana is a Customer Service Representative with Opportunity Fund's Microlending team in San Jose.
Q. What is a ‘typical’ day for you?
A. I spend most of my day working with loan applicants by phone and email. When I first talk with someone, we have a conversation where I make sure their business is a basic fit for our lending. This prescreens them before I pass their application to one of our loan officers. I also spend time doing audits on loan applications, which involves pulling together all the needed documentation for a loan to prepare to send it to our underwriting department.
Q. What is one thing about your job that might surprise your co-workers?
A. I’ve gotten people calling from all across the U.S. – like Rhode Island, Arkansas and North Dakota. Also, for some reason when people say THE Opportunity Fund, it really bugs me.
Q. What is one of the most challenging parts of your job?
A. Interruptions from clients that walk-in without an appointment. It’s also really hard when someone calls looking for a loan and they’re in a really bad place – say, going through bankruptcy – and we can’t help them out. We’re in the business of saying “yes” and it’s really hard the times when we have to say “no.”
Q. What is one of the most rewarding parts of your job?
A. Being able to actually help a client. Not just seeing their loan get approved, but knowing that I play a role helping them to apply. I can help them avoid hiccups and I know the process inside and out. For many of our clients, this is the first time they have applied for a business loan.
Q. In your opinion, what makes Opportunity Fund a unique place to work?
A. It is laid back, compared to the world I come from, including the dress code. Also, as we’re growing we are learning; our learning can be put into the processes and we have a voice.
Q. When you were a kid, what did you want to me when you grew up?
A. An elementary school teacher. Once I was in high school, I became interested in the finance world. I never imagined I’d end up working at a place like Opportunity Fund because I never imagined that something like this exists!